PRIVACY POLICY

Compre Air
Effective Date: 24 March 2026

1. Introduction

Compre Air respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, submit an enquiry, request a quote, communicate with us, or use our services.

This policy is intended to align with the Protection of Personal Information Act 4 of 2013 (POPIA), which regulates how personal information is processed by private and public bodies in South Africa.

2. Business Details

Business Name: Compre Air
Address: 1 Casino Rd, Founders Hill, Modderfontein, Johannesburg, 1609
Telephone: 010 500 9159
WhatsApp: 072 197 7118
Email: info@compreair.co.za

3. Information We Collect

We may collect and process the following personal information:

your full name
phone number
WhatsApp number
email address
physical address or installation address
company name
details of your enquiry or quote request
service-related information you submit through forms
correspondence you send to us
technical website usage information such as IP address, browser type, device type, and pages visited
any other information you voluntarily provide

4. How We Collect Information

We collect personal information when:

you complete a form on our website
you request a quote
you contact us by phone, WhatsApp, or email
you request installation, maintenance, repair, inspection, or related services
you browse our website
you voluntarily provide information to us in any other way

5. Why We Process Your Information

We may use your personal information to:

respond to your enquiries
provide quotations
arrange inspections, installations, servicing, repairs, or related support
communicate with you about your request or booking
manage customer relationships
send administrative updates
improve our website, services, and customer experience
maintain internal records
comply with legal or regulatory obligations
establish, exercise, or defend legal rights where necessary

Under POPIA, personal information must be processed for a specific, explicitly defined, and lawful purpose, and not retained longer than necessary for that purpose unless a lawful exception applies.

6. Legal Basis for Processing

We process personal information where one or more of the following applies:

you have given consent
processing is necessary to take steps at your request before entering into an agreement
processing is necessary to perform a contract or service
processing is required to comply with a legal obligation
processing protects a legitimate interest of Compre Air or the data subject, where lawful

7. Cookies and Website Usage Data

Our website may use cookies or similar technologies to improve functionality, analyse traffic, remember preferences, and help us understand how visitors use the site.

You may disable cookies in your browser settings, but some parts of the website may not function properly.

8. Sharing of Personal Information

We do not sell your personal information.

We may share your information only where reasonably necessary, including with:

staff or authorised operators of Compre Air
website hosting, email, or technical service providers
trusted contractors or service partners where needed to assist with service delivery
professional advisers such as accountants, auditors, legal advisers, or insurers
regulators, law enforcement, or authorities where required by law
payment, communication, or software service providers where relevant

Where third parties process personal information on our behalf, we expect them to do so lawfully and securely.

9. Retention of Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required by law, contractual obligations, tax, accounting, dispute resolution, or record-keeping requirements. POPIA requires that records not be kept longer than necessary, subject to lawful exceptions.

10. Security Safeguards

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

While we take reasonable precautions, no online system can be guaranteed to be completely secure. You provide information at your own risk.

11. Your Rights

Subject to applicable law, you may have the right to:

request access to your personal information
request correction of inaccurate or incomplete information
request deletion or destruction where lawful
object to certain processing
withdraw consent where processing is based on consent
lodge a complaint with the Information Regulator

The Information Regulator is the South African body established under POPIA and PAIA to protect privacy rights and access-to-information rights.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external sites.

13. Children’s Information

Our services are not directed at children. We do not knowingly collect personal information from children except where lawfully authorised and necessary.

14. Direct Marketing

We may contact you in relation to your enquiry, quotation, booking, or service request. Where marketing communications are sent, you may opt out at any time where applicable.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with the revised effective date.

16. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Compre Air
1 Casino Rd, Founders Hill, Modderfontein, Johannesburg, 1609
010 500 9159
072 197 7118
info@compreair.co.za